Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Apex Gaming UK Ltd, the operator of Chance Casino, and your use of the online gambling services made available through the website chancecas.com (the "Website"), including the project known as Chance Casino. By registering an account or using any gambling services on chancecas.com you agree to be bound by these Terms. These Terms are effective from 6 November 2025 and were last updated on 6 November 2025.

Definitions

In these Terms, unless the context requires otherwise:

"Apex Gaming UK Ltd", "we", "us", "our", "Operator" means Apex Gaming UK Ltd, a company registered in the United Kingdom and licensed and regulated by the UK Gambling Commission ("UKGC") under licence number 58245 to provide remote casino services to players in Great Britain.
"Parent Company" means Apex Gaming Group N.V., based and licensed in Malta, which is the parent company of Apex Gaming UK Ltd and operates additional international brands outside Great Britain.
"Chance Casino" means the remote casino service operated by Apex Gaming UK Ltd and made available to you via chancecas.com as part of the Chance Casino project.
"Website" means the website located at chancecas.com and any subdomains or mobile versions through which Chance Casino is offered to you by Apex Gaming UK Ltd.
"User", "you", "your", "Player" means any natural person who registers or attempts to register an account on the Website or who uses the gambling services provided on the Website.
"Account" means a personal, non-transferable account opened and maintained by you with Apex Gaming UK Ltd for the purpose of accessing and using the gambling services on chancecas.com.
"Bet", "Wager" means a stake of money or money-equivalent placed by you on the outcome of any game or event made available on the Website.
"Game(s)" means any casino game, slot, live casino game, or other gambling product offered on the Website from time to time.
"Bonus" means any promotion, reward, free spins, bonus funds, cashback, or other incentive credited to your Account by us subject to specific terms and wagering requirements.
"Real Money Balance" means funds you have deposited into your Account and any winnings derived from such funds that are not subject to wagering requirements.
"Bonus Balance" means bonus funds and any winnings attached to such funds that are subject to specific bonus terms, including wagering requirements.
"KYC" means "Know Your Customer" checks, including identity, age, source of funds and affordability checks that we are required to perform under applicable law and UKGC regulations.
"ADR Body" means an independent alternative dispute resolution body approved by the UKGC. For Chance Casino, this is the Independent Betting Adjudication Service ("IBAS") unless we notify you of a different ADR provider.
"Self-exclusion" means a formal request by you to be prevented from using our gambling services for a minimum period, implemented in line with UKGC regulations and any applicable multi-operator schemes.
"Business Day" means any day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.

Account Registration

Eligibility and Age Verification

Age requirement: You may only open and use an Account if you are at least 18 years old. We are legally required to prevent underage gambling. By registering, you confirm that you are 18+ and legally permitted to gamble in Great Britain under applicable law.
Location requirement: These Terms apply primarily to players located in Great Britain using chancecas.com. You must not access our gambling services from any jurisdiction where such access is unlawful or where we do not hold the required licence.
Single account: You may hold only one Account with Chance Casino for personal use. Multiple accounts, including "duplicate" or "linked" accounts, are prohibited and may result in suspension, closure, and forfeiture of Bonuses.

Registration Process

Providing information: When creating an Account, you must provide accurate, complete and up-to-date information, including your full name, date of birth, residential address, email address and other details requested in the registration forms on chancecas.com.
Email verification: We may require you to verify your email and/or mobile number by responding to a verification link or code sent to you before enabling full Account functionality.
Username and password: You must choose a secure password and keep your login details confidential. You are responsible for all activity on your Account, whether authorised by you or not. You must notify us immediately if you suspect any unauthorised access or security breach.

KYC, Source of Funds and Affordability Checks

Identity verification: In compliance with UKGC requirements, we will verify your identity and age before allowing you to gamble or withdraw funds. This may include requesting copies of identity documents (passport, national ID, driving licence), proof of address (utility bill, bank statement) and other information.
Source of funds and affordability: To meet anti-money laundering and safer gambling obligations, we may ask for evidence of your income or wealth (such as payslips, bank statements, tax returns) to confirm that your gambling is affordable and that your funds are from legitimate sources.
Use of third parties: We may use third-party agencies and databases to verify your identity, age and credit status. These checks are carried out in accordance with our Privacy Policy and applicable data protection laws.
Account restrictions: Until verification is complete, we may restrict your ability to deposit, wager, or withdraw, or suspend your Account. If we cannot satisfactorily complete our checks, we may close your Account and, where lawful, return any Real Money Balance subject to regulatory and anti-money laundering obligations.

User Obligations

Accuracy of data: You must keep your registration details up to date. You agree to promptly inform us of any change in your personal information (such as name, address, email, payment details).
Prohibited activities: You must not allow any other person to use your Account, sell or transfer your Account, or use your Account for any unlawful purpose including fraud, money laundering or terrorist financing.
Responsible gambling: You are responsible for your gambling behaviour. We provide tools such as deposit limits, time-outs and self-exclusion on chancecas.com. You agree to use these and to contact us or independent support organisations if you feel your gambling is no longer under control.

Betting & Gameplay Rules

Placing Bets and Game Rules

Game participation: You may place Bets only via your Account on chancecas.com. Bets are accepted when our servers confirm receipt and acceptance. A transaction ID or confirmation in your bet history is conclusive evidence of acceptance.
Minimum and maximum stakes: Each Game has minimum and maximum stake limits, which are displayed in the Game interface. You agree not to exceed any such limits. We may adjust these limits at any time in accordance with regulatory requirements and our risk policies.
Game outcomes: The outcome of each Game is determined by a random number generator ("RNG") or, in the case of live casino Games, by physical devices or live dealers. The result shown on our servers will be final and binding, subject to the error and malfunction provisions below.
Time-critical bets: For Games or events where timing matters (for example, live casino or in-play features), your Bet must reach our servers before the relevant cut-off point. If a Bet is placed after the cut-off, it may be rejected or voided.

Cancellation, Modification and Errors

No cancellation by Player: Once a Bet has been accepted by our systems, you cannot cancel, amend, or withdraw it. You are responsible for reviewing your Bets before confirming them.
Operator corrections: We reserve the right to void or adjust Bets where a manifest error has occurred, including but not limited to obvious pricing errors, incorrect game configuration, or technical faults. In such cases, affected Bets may be settled at the correct terms or cancelled, with stakes returned to your Real Money Balance.
Malfunctions: If a Game malfunctions (including RNG failure, display errors, or disconnections) the result of the relevant Game round may be void. Stakes placed in malfunctioning rounds will normally be refunded, and any winnings arising directly from the malfunction may be voided.
Disconnections: If you disconnect from the Website during a Game, the outcome will continue to be determined by our systems where possible. Once you reconnect, you may review the result in your Game history. We will not be liable for losses caused by your internet or device connection issues, subject to the Limitation of Liability section below.

Rules of Conduct, Fair Play and Chat

Fair play: You must not engage in any behaviour that gives you an unfair advantage, including but not limited to collusion with other players, exploiting software bugs, using bots or automated systems, or manipulating any Game.
Live casino and chat: Where live chat or interaction with dealers or other players is available, you must behave respectfully. You must not use offensive, abusive, discriminatory, harassing, or threatening language or content, nor may you promote illegal activities or other gambling operators.
Fraud and unlawful activity: Any suspected fraud, money laundering, or other criminal activity may lead to immediate suspension or closure of your Account, retention of funds where permitted, and reporting to relevant authorities and the UKGC.
Compliance with Game rules: In addition to these Terms, you must comply with the specific rules and paytables of each Game as displayed within the Game interface. In case of any conflict, the specific Game rules will generally take precedence for the purpose of settling Bets.

Bonus Terms

General Bonus Conditions

Bonus offers: From time to time, we may offer Bonuses, free spins, cashback or other promotions on chancecas.com to players of Chance Casino. Each Bonus is subject to these Terms and to any specific terms displayed in the relevant promotional materials ("Bonus Terms").
Eligibility: Bonus eligibility may depend on your country of residence, payment method, Account status, and responsible gambling indicators. We may exclude certain players or groups of players from specific promotions where required by law, regulation, or our risk policies.
Non-transferable: Bonuses are personal to you, cannot be sold, transferred, or exchanged for cash, and may be withdrawn only once the applicable wagering requirements and other conditions have been met.

Activation and Wagering Requirements

Bonus activation: Some Bonuses require you to opt in, enter a bonus code, or make a qualifying deposit. Details will be stated in the specific Bonus Terms on chancecas.com at the time of the promotion.
Wagering requirements: Unless otherwise stated, Bonus funds and any associated winnings must be wagered a specified number of times (for example, 35x the Bonus amount) before they are converted to your Real Money Balance and become withdrawable. Wagering requirements and qualifying Games will be clearly set out in the Bonus Terms.
Contribution of Games: Different Games may contribute differently towards wagering requirements. For example, most slot Games may contribute 100%, while table Games and live casino Games may contribute at a lower percentage or not at all. The contribution table on chancecas.com forms part of these Terms.
Time limits: Bonuses and associated wagering requirements must normally be completed within a stated period (for example, 30 days from activation). If the time limit expires, any remaining Bonus Balance and related winnings may be forfeited.

Prohibited Actions and Bonus Abuse

Prohibited betting patterns: You must not use Bonus funds to place low-risk or zero-risk Bets, or to engage in betting patterns that are designed primarily to meet wagering requirements without real risk (for example, betting on red and black in roulette simultaneously, or using hedging strategies across different Accounts).
Maximum bet while wagering: We may impose a maximum stake per spin or Game round while a Bonus is active (for example, a maximum of £5 per spin). If you exceed this limit, we may void any Bonus and related winnings.
Multiple promotion abuse: The combination of multiple Bonuses or promotional offers in a way that results in guaranteed profit or removes normal risk (for example, using multiple Accounts or coordinating with other players) is prohibited and may result in cancellation of Bonuses, forfeiture of winnings, and Account closure.
Discretion to withhold or withdraw Bonuses: Where we reasonably suspect Bonus abuse, fraud, collusion, or a breach of these Terms or the relevant Bonus Terms, we may refuse, withhold or withdraw a Bonus and/or any winnings obtained using a Bonus, and may close or restrict your Account in line with our regulatory obligations.

Payments & Withdrawals

Deposits

Permitted payment methods: Chance Casino currently accepts deposits via selected debit cards, e-wallets, bank transfers and other approved electronic payment services as listed in the cashier section of chancecas.com. For players in Great Britain, deposits by credit card (including credit card transactions via e-wallets) are not permitted in line with UKGC regulations.
Crypto-assets: Where crypto-assets are offered as a payment option for players in other jurisdictions by the wider Apex Gaming Group N.V., such options are not currently available to players located in Great Britain unless and until they are permitted under UK law and UKGC regulation. You must not attempt to fund your Account via crypto-assets if you are located in Great Britain.
Ownership of payment method: You may only use payment methods that are in your own name. We may request evidence that you are the legitimate holder of a payment method. Payments from business accounts or third parties may be rejected or returned.
Deposit limits: We may impose minimum and maximum deposit limits per transaction and/or per period. You can also set your own deposit limits as a safer gambling tool within your Account settings.

Withdrawals

General withdrawal rules: You may request a withdrawal of your available Real Money Balance at any time, subject to these Terms, completion of any applicable wagering requirements, and our KYC, anti-money laundering and affordability checks.
Payment method for withdrawals: Where possible, withdrawals will be processed using the same payment method used to deposit. If this is not possible, we may select an alternative method in your name, in line with regulatory guidance and internal policies.
Processing times: We aim to review and process withdrawal requests within a reasonable timeframe, generally within a few Business Days. Actual receipt of funds will depend on the processing times of your payment provider and may be longer.
Verification before withdrawal: We may request additional documents or information before approving a withdrawal, including identity documents, proof of address, source of funds evidence, and details of your payment method. Until these checks are completed to our satisfaction, withdrawals may be delayed or withheld.
Fees and charges: Any fees or charges for deposits or withdrawals will be clearly disclosed in the cashier section of chancecas.com. Your bank, card issuer or payment provider may also charge their own fees, which are outside our control.

Refunds, Reversals and Account Balances

Refunds of deposits: Deposits are normally final and non-refundable once used for gambling. In limited circumstances and at our discretion, we may agree to refund unused deposits, subject to anti-money laundering checks and regulatory requirements.
Reversal of transactions: If a deposit is reversed, charged back, or otherwise cancelled, we may cancel any related winnings and Bonuses, and deduct the relevant amount from your Account balance. We may also recover such amounts from future deposits if necessary.
Bet settlement and refunds: Where a Bet is voided or a Game is cancelled due to technical faults or other legitimate reasons, your stake may be refunded to your Real Money Balance. This does not affect your statutory rights under UK consumer law.

Limitation of Liability

Our Obligations

Fairness and regulatory compliance: We are committed to operating Chance Casino on chancecas.com in a fair and transparent manner in accordance with our UKGC licence conditions, the UK Gambling Act 2005 and any applicable regulations and guidance. Our Games are provided by reputable suppliers and are subject to testing and certification where required.
Accuracy of results: We will take reasonable care to ensure that Game outcomes, Bet settlements and Account balances are correctly recorded and updated in our systems.
Service availability: We will use reasonable skill and care to provide a secure and reliable service. However, we cannot guarantee that the Website or Games will be uninterrupted or error-free at all times.

Excluded and Limited Liability

No exclusion of non-excludable rights: Nothing in these Terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
Indirect and consequential loss: To the fullest extent permitted by law, we will not be liable for any indirect or consequential losses, including loss of profit, business, goodwill, or data, arising out of or in connection with your use of Chance Casino on chancecas.com.
Technical failures: We are not responsible for any loss or damage suffered by you as a result of failures caused by your equipment, internet connection, telecommunications network, or power supply, nor for any losses caused by events outside our reasonable control (for example, force majeure events).
Maximum compensation: Subject to mandatory legal rights and the preceding paragraphs, our total liability to you in respect of any single Bet or Game shall not exceed the amount of the stake placed by you on that Bet or Game. Where a series of related Bets or Games is affected by the same error or incident, our liability will be limited to the total stakes placed on the affected transactions.

Intellectual Property Rights

Ownership of content: All rights in and to the Website chancecas.com, Chance Casino, including text, graphics, logos, icons, images, audio clips, software, code, and other materials, are owned by or licensed to Apex Gaming UK Ltd and/or Apex Gaming Group N.V. and are protected by copyright, trade mark and other intellectual property laws.
Limited licence: We grant you a limited, non-exclusive, non-transferable licence to access and use the Website and Games solely for personal, non-commercial entertainment purposes, in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written consent.
Software and reverse engineering: Any software made available to you in connection with the Website remains our property or that of our licensors. You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from such software, except to the extent expressly permitted by law.

Privacy & Data Protection

Privacy Policy: Your personal data is collected and processed by Apex Gaming UK Ltd as data controller for players in Great Britain in accordance with our Privacy Policy, UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Scope of processing: Information about what data we collect, the purposes for which we use it (such as KYC, anti-money laundering, safer gambling and customer service), legal bases for processing, data retention periods, your rights, and how to contact our data protection representative is set out in the Privacy Policy available at chancecas.com.
Acceptance: By using the Website and Chance Casino services you acknowledge that your personal data will be processed in accordance with our Privacy Policy as amended from time to time.

Changes to Terms

Right to amend: We may update or amend these Terms from time to time to reflect changes in law or regulation, guidance from the UKGC, our product offering, or for other valid business reasons.
Notification of changes: Material changes will be notified to you by appropriate means, which may include email, an on-site message, or a prominent banner on chancecas.com. Where required by law or regulation, we will provide reasonable advance notice (for example, at least 30 days) before the changes take effect.
Acceptance of changes: If you continue to use the Website or any Chance Casino services on or after the effective date of the updated Terms, you will be deemed to have accepted them. If you do not agree to any change, you must stop using the Website and you may request closure of your Account.

Termination & Suspension

Our Right to Suspend or Close Your Account

Grounds for action: We may suspend or close your Account, cancel Bets, withhold or refund funds, and/or apply other restrictions where we reasonably believe that:
- you have breached these Terms or any Game or Bonus rules;
- you are under 18 or otherwise ineligible to use our services;
- you have engaged in fraud, money laundering, collusion, cheating or other criminal or improper conduct;
- you have provided false or misleading information or failed to pass KYC, source of funds, or affordability checks; or
- we are required to do so by law, regulation, the UKGC, a law enforcement agency, court order, or another competent authority.
Self-exclusion and responsible gambling: We may also suspend or close your Account if you request self-exclusion, if we reasonably believe that your gambling is causing you harm, or where our safer gambling policies require us to intervene.

Procedure and Effect of Termination

Notice: Where reasonably possible, we will inform you by email or on-site notification of any decision to suspend or close your Account, stating the main reasons for our decision, subject to any legal or regulatory restrictions.
Handling of funds: Upon Account closure (other than for fraud, crime, or serious breach), we will normally return your Real Money Balance to you, subject to any necessary checks and legal obligations. Treatment of customer funds in the unlikely event of insolvency is described in our customer funds protection information published on chancecas.com.
Dormant accounts: If your Account is inactive for a prolonged period, we may classify it as dormant and take steps in accordance with our dormant account policy, which may include closure and return of funds where possible. Details are available on chancecas.com.
Effect on Bonuses: Upon termination or suspension, any active Bonuses and associated Bonus Balances may be cancelled, particularly where termination is due to Bonus abuse or breach of these Terms.

Governing Law & Jurisdiction

Applicable law: These Terms, your use of the Website chancecas.com, and all disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
Dispute resolution - internal process: If you have a complaint, you should first contact our customer support team using the contact details provided on chancecas.com. We will handle your complaint in accordance with our complaints procedure and aim to resolve it promptly and fairly.
Alternative Dispute Resolution (ADR): If we have issued a final response to your gambling-related complaint and you remain dissatisfied, you may refer the dispute to our appointed ADR Body, currently the Independent Betting Adjudication Service (IBAS), or any successor ADR provider notified on chancecas.com. The ADR service is free to you and provides an independent assessment of the dispute.
Court proceedings: Without prejudice to the ADR process, you and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising from or relating to these Terms or your use of Chance Casino on chancecas.com.

Contact Information

Website: The primary point of contact for Chance Casino is the Website at chancecas.com, where you can access live chat and secure messaging features once logged in to your Account.
Customer support email: You can contact customer support using the email address and/or contact form specified from time to time in the "Contact Us" or "Support" section of chancecas.com. If different addresses are displayed on the Website, those will prevail over any conflicting information.
Legal department: For formal legal notices in relation to these Terms, you should write to the legal contact details for Apex Gaming UK Ltd as set out in the legal or terms section of chancecas.com, or to the registered office address recorded at Companies House for Apex Gaming UK Ltd, clearly marking your correspondence "For the attention of the Legal Department - Chance Casino (Chance Casino project)".
Telephone: Where a telephone helpline is offered, the applicable number and hours of operation will be published on chancecas.com. Standard network charges may apply. If there is any inconsistency between these Terms and the details shown on the Website, the Website details shall take precedence.
Postal address: Any written correspondence may be sent to Apex Gaming UK Ltd at its current registered or mailing address in the United Kingdom as published on chancecas.com and in the official UK company register. You are responsible for checking the most up-to-date address before sending documents.