Responsible Gaming

At Chance Casino, operated online as Chance Casino through the website chancecas.com by Apex Gaming UK Ltd (licensed and regulated by the UK Gambling Commission under licence number 58245), responsible gaming is a core part of how we operate. Gambling is a form of entertainment that should remain a conscious, informed choice and never become a way to solve financial or personal problems. This page is designed to help you observe your own behaviour, understand the risks, and use the tools available to stay in control.

We are committed to supporting you with clear information, practical controls, and access to independent professional help if needed. Our systems, policies, and staff training follow UK best practices and the requirements of the UK Gambling Commission as at 2025. If you ever feel that your gambling at Chance Casino is becoming difficult to manage, our customer support and responsible gaming teams are ready to help you evaluate your situation, adjust your account settings, or take a break from play.

Risk Awareness

Gambling can become harmful when it stops being an occasional leisure activity and starts to affect your finances, time, relationships, or wellbeing. Recognising early warning signs helps you take action before problems escalate. Common indicators of risky or addictive gambling behaviour include:

Increasing the size or frequency of your bets to chase losses or recreate excitement.
Thinking about the casino, your balance, or "the next game" even when you are not playing.
Spending more time or money on Chance Casino than you originally planned.
Hiding gambling from family or friends, or feeling guilty or anxious after playing.
Borrowing money, selling possessions, or using funds needed for bills or everyday expenses.
Finding it difficult to stop playing, even when you are tired, upset, or losing.

You can use the short self-assessment below to reflect on your current behaviour. Answer honestly with "Yes" or "No":

In the last 12 months, have I spent more money on gambling than I could comfortably afford?
Have I needed to increase my stakes or play for longer to get the same level of excitement?
Have I ever tried to win back money I previously lost ("chasing losses")?
Have I lied to anyone important to me about how much or how often I gamble?
Has gambling caused me stress, guilt, financial difficulty, or conflicts with others?
Have I felt unable to cut down or stop, even when I wanted to?

If you answered "Yes" to one or more of these questions, we strongly encourage you to reduce your play, use the limits and self-exclusion tools described below, and consider contacting one of the professional support organisations listed on this page.

Limits & Tools

As a UK-licensed operator, Chance Casino must provide effective tools to help you set boundaries and keep control. You can manage these tools at any time when logged in to your account on chancecas.com.

Deposit Limits

You can set daily, weekly, and monthly deposit limits to control how much money you can add to your Chance Casino balance within each period. To set or amend your limits:

Log in to your account at chancecas.com.
Go to the "My Account" or "Profile" area and select "Responsible Gambling" or "Limits".
Choose "Deposit Limits" and select the period (daily, weekly, monthly).
Enter the maximum amount in GBP that you are comfortable depositing for each period (for example, £20 per day, £100 per week, £250 per month).
Confirm your changes. Lower limits usually apply immediately; increases may only take effect after a cooling-off period, in line with UKGC guidance.

We recommend choosing conservative amounts that reflect what you can afford to lose without affecting essential expenses. Treat these limits as a firm budget rather than a target to reach.

Time and Session Limits

Time management is as important as money management. Where available, you can:

Set session reminders that notify you after a chosen period (for example, every 30 or 60 minutes of continuous play).
Activate time-based limits that log you out after you have been active for a set period in a single day.
Review your playing history in the "Responsible Gambling" or "History" section to observe how much time you spend gambling.

To configure these, open your account settings, navigate to "Responsible Gambling" or "Play Controls", and select the relevant time or session limit options. Adjust the timers to match the maximum amount of time you wish to spend gambling on any given day.

Short Breaks ("Time-Out")

If you feel you need a brief pause from gambling but are not ready for a longer-term self-exclusion, you can use the Time-Out function:

Log in and go to "My Account" > "Responsible Gambling" > "Time-Out".
Select the desired duration, typically between 24 hours and 72 hours, or any other available short-term options.
Read the summary of what Time-Out means (you will not be able to deposit or play during this period).
Confirm your choice. The Time-Out will usually take effect immediately and cannot be cancelled once activated.

Time-Outs are designed to give you space to reflect on your gambling. If you find that you need repeated Time-Outs or longer breaks, you may benefit from using the self-exclusion options described below and seeking professional support.

Self-Exclusion

Self-exclusion is a formal agreement between you and Chance Casino that we will prevent you from gambling with us for a chosen period. This is a strong protective measure for players who experience or are at risk of gambling-related harm.

Setting Up Self-Exclusion at Chance Casino

Log in to your account at chancecas.com (if you are able to do so safely) and go to "My Account" or "Profile".
Select the "Responsible Gambling" or "Self-Exclusion" section.
Choose the self-exclusion period. In line with UK practice, options typically start from a minimum of 6 months and can extend to several years or a lifetime exclusion.
Carefully read the information explaining the consequences of self-exclusion.
Confirm your selection and submit your request. You may be asked to acknowledge that the decision is binding for the chosen period.

If you cannot access your account, you can request self-exclusion by contacting customer support or the responsible gaming team using the contact details at the end of this page. For your protection, we may ask you to verify your identity before applying the exclusion.

Consequences of Self-Exclusion

Once self-exclusion is in place, you will not be able to log in, deposit, or place bets at Chance Casino for the duration of the exclusion.
We will take reasonable steps to prevent you from opening new accounts with Chance Casino during this period.
Any remaining real-money balance will normally be returned to you, subject to our terms and conditions and necessary verification checks; promotional bonuses or unused bonus funds may be forfeited.
Self-exclusion cannot be cancelled early. At the end of the minimum period, you may need to contact us to request reactivation, and a cooling-off period may apply before you can play again.

For players in Great Britain, we strongly recommend also registering with GAMSTOP, the free national online self-exclusion scheme, which blocks access to all participating UK-licensed online gambling websites, not just Chance Casino. Details are provided in the Support Resources section.

Support Resources

If you are worried about your gambling or someone else's gambling, you do not need to face it alone. In addition to the tools we provide, there are independent organisations offering free, confidential, and professional help. All services listed below are current as of 2025, but availability and opening hours may change, so please check their websites for the latest information.

Local Support - United Kingdom

National Gambling Helpline (GamCare): Freephone 0808 8020 133, available 24/7 across Great Britain. Provides confidential advice, emotional support, and signposting to local treatment services. Live chat is also available at gamcare.org.uk.
NHS Gambling Services: The NHS offers specialist problem gambling clinics in England and other mental health services that can support gambling-related harm. Speak to your GP or visit nhs.uk and search for "gambling" to find NHS resources and referral information.
Samaritans: If you are experiencing emotional distress or suicidal thoughts, you can contact Samaritans on 116 123 (free, 24/7 in the UK and Ireland) or visit samaritans.org for email and live chat options.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

National and Regional Self-Exclusion Schemes

GAMSTOP (United Kingdom): A free online self-exclusion scheme for players in Great Britain. When you register at gamstop.co.uk, participating UKGC-licensed online gambling operators must prevent you from using their websites and apps for the period you select (from 6 months up to 5 years).
RGIAJ (Spain): The Spanish General Directorate for the Regulation of Gambling (DGOJ) operates the RGIAJ self-exclusion registry. Spanish residents can register to block access to licensed online gambling platforms in Spain. See dgoj.gob.es for details.

If you travel or live outside the UK, please check the websites of national regulators or local responsible gambling organisations for country-specific self-exclusion schemes and support options.

Blocking and Filtering Software

To add an extra layer of protection, you may wish to install software that blocks access to gambling sites and apps on your devices:

Gamban: A subscription-based blocking tool that prevents access to most online gambling sites and apps across multiple devices. See gamban.com for coverage and pricing.
BetBlocker: A free charity-run tool offering device-level blocking for gambling websites and apps. See betblocker.org for download options.

Family and Friends Support

Problem gambling often affects close family and friends. The following services can help you if someone you care about is experiencing gambling-related harm:

GamCare - Support for Families & Friends: Offers information, live chat, and forums specifically for affected others. Visit gamcare.org.uk and search for "support for families and friends".
Gambling Therapy - Families & Friends: Provides online support groups, forums, and counselling in multiple languages. Visit gamblingtherapy.org and choose the "Families & Friends" section.

All these organisations treat your contact with strict confidentiality, within the limits of applicable laws and safeguarding obligations. Seeking help is a sign of strength, and professional, non-judgmental support is available at every stage.

Help for Family

If you believe that someone close to you is affected by problem gambling, it can be difficult to know how to respond. Your wellbeing matters too, and you are not responsible for another person's gambling. However, you can play a constructive role in encouraging them to seek help.

Choose a calm moment to talk, when neither of you is stressed, angry, or in the middle of a gambling episode.
Focus on specific behaviours and their impact ("I am worried because we are struggling with bills") instead of making accusations or using labels.
Listen carefully to their perspective and emotions, even if you disagree, and avoid arguments about individual wins or losses.
Encourage them to use practical tools such as deposit limits, Time-Out, and self-exclusion, and offer to sit with them while they complete the steps.
Agree on clear boundaries to protect your own finances and wellbeing (for example, not lending money for gambling).

It is also important that you receive support for yourself. Helpful resources include:

GamCare's support services and forums for families and friends: gamcare.org.uk.
Gambling Therapy's "Families & Friends" groups and forums: gamblingtherapy.org.
General mental health and relationship support services, accessed via your GP or through organisations such as Samaritans (116 123 in the UK and Ireland).

If the situation involves immediate risk of harm, threats, or domestic abuse, please contact the emergency services (999 in the UK) or relevant support organisations without delay. Professional counsellors, psychotherapists, and specialist gambling treatment providers can work with both the person who gambles and their family members to develop healthier patterns and coping strategies.

Operator's Commitment

Apex Gaming UK Ltd, operating Chance Casino and the project Chance Casino through chancecas.com, is required by the UK Gambling Commission to identify and manage gambling-related harm. We use a combination of automated systems, manual review, and trained staff to monitor and respond to risk patterns in player behaviour.

Internal Monitoring and Risk Checks

We analyse gameplay data, including deposit amounts and frequency, bet sizes, session length, product mix, and patterns of chasing losses, to identify potential indicators of harm.
We conduct affordability and source-of-funds checks where appropriate, including when players reach certain loss thresholds or show sudden changes in spending.
We display safer gambling messages and information within the website and, where relevant, in account communications, especially when risk indicators are observed.
We train our customer-facing teams regularly (at least annually and as needed through 2025) to recognise signs of problem gambling and to respond appropriately and sensitively.

When We May Contact You or Intervene

In accordance with UKGC requirements and our licence conditions, we may proactively contact you or apply restrictions to your account if we identify concerning patterns, such as:

Unusually high or rapidly increasing deposits or losses over a short period.
Frequent deposits following significant losses or repeated attempts to chase losses.
Extended sessions with very few breaks or activity during times associated with increased risk (for example, overnight play).
Repeated requests to increase limits shortly after lowering them, or repeated use of Time-Out or self-exclusion tools.

Depending on the circumstances, we may: send safer gambling messages; invite you to review your limits; request further information about the affordability of your gambling; temporarily or permanently reduce your limits; suspend your account; or apply self-exclusion measures. We will handle your data in line with our privacy policy and applicable data protection laws, and any interventions are undertaken with the aim of protecting you from harm.

Updates

Responsible gambling standards and regulatory requirements evolve over time. We therefore review and update this page periodically to reflect changes in UK law, UK Gambling Commission guidance, best practice, and the tools available on chancecas.com.

Significant changes to our responsible gambling tools, policies, or contact options will usually be communicated via email to registered players, subject to your communication preferences.
We may also display banners, notifications, or pop-up messages on chancecas.com to highlight key updates, especially where they affect how you manage your account or your available protections.
The version of this page published on chancecas.com always represents the current applicable information for players as of the date shown below.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described on this page, or wish to request additional support, you can contact our dedicated team using the details below.

Email (Responsible Gaming): responsiblegaming@chancecas.com (or the most current address shown in the "Contact" or "Help" section on chancecas.com). Please include your full name and registered email address, and state that your enquiry relates to responsible gaming.
Phone (UK Support): Please call the customer support telephone number displayed in the footer or "Contact Us" section of chancecas.com and advise the agent that your query concerns responsible gaming, limits, or self-exclusion.

You may also send us a structured request through our online feedback and support form:

We will handle your enquiry confidentially and aim to respond within a reasonable timeframe, taking into account the urgency of your request. If you remain dissatisfied after using our internal procedures, you may be able to escalate a complaint to our approved Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), in accordance with our complaints policy.