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If you need assistance with your Chance Casino account on chancecas.com, including questions about gameplay, transactions, bonuses, or account security relating to Chance Casino, please contact us using this secure contact form. Provide your full name, your registered email address or messenger contact, and a clear description of your request or complaint, but do not include payment card numbers or other sensitive banking data. Our support team, acting on behalf of Apex Gaming UK Ltd, the UK-licensed operator of Chance Casino (UK Gambling Commission licence 58245 for Great Britain), will review your message and respond in line with our 2025 support standards.

We aim to reply to all inquiries within one business day (Monday-Friday, UK time), while maintaining 24/7 operational coverage so that urgent account access or game-availability issues can be addressed as quickly as reasonably possible. This form is intended for customer support and pre-complaint queries; formal gambling-related complaints will follow our internal complaints process and, where appropriate, may be escalated to our independent Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS), in accordance with current UK Gambling Commission requirements in 2025. If you are experiencing gambling-related harm, please contact recognised UK support organisations (such as national helplines and counselling services) rather than relying on this form for urgent help, and call the emergency services immediately if you or someone else is in danger.